1. What is the main reason you haven't ordered from Michels Meals recently? (Tick one)
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I haven't needed meals lately
I wasn't satisfied with the quality or variety
The meals were too expensive
The delivery time didn't suit me
I forgot or found it hard to order
I'm using another provider now
Other
Please tell us more:
2. How would you rate your overall experience with Michels Meals (quality, flavour and value)?
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Excellent - I was very happy
Good - mostly positive
Fair - some things could be improved
Poor - I was not satisfied
What made you feel this way?
3. Do you feel the meals are suitable for seniors and meet your health and dietary needs?
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Yes - very suitable
Mostly - a few improvements needed
No - not suited to my needs
Not sure
Any specific dietary needs or concerns you'd like to share
4. Are the meals easy to open, handle, and prepare?
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Yes - very easy
Mostly - a few improvements needed
No - not suited to my needs
Not sure
If you've had any issues please tell us about them:
5. What would encourage you to order again? (Tick all that apply)
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More variety on the menu
Larger portions or more vegetables
Lower prices or special offers
Simpler ordering process
Better delivery and timing
Assistance with ordering
Please tell us more about what would help"
6. How do you usually place your order?
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I call and speak to someone
I order online myself
A carer or family member orders for me
I haven't placed an order yet
I'd like help with ordering
Any feedback on the ordering process?
7. What is the most important to you when choosing meals? (Tick all that apply)
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Taste and flavour
Portion size
Nutrition and health benefits
Easy to prepare
Price
Variety
Special dietary options
Delivery convenience
Anything else that matters to you?
8. Are there any specific types of meals or products you'd like tp see added to the menu? (e.g. soft foods, vegetarian, breakfast options, snacks, desserts, smaller or bulk portions)
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9. Would you like us to contact you with a special offer, updated menu, or to help place an order?
Yes, please
No, thank you
If yes, how should we contact you?
Phone
SMS
Email
Phone
(optional)
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10. Do you have any other suggestions, concerns, or comments you'd like to share with us?